Department of Corrections (DOC)

Service Desk

Your OIT Service Desk and Deskside Support teams:
  • Serve as the first point of contact for all customer incidents, problems, issues, and needs
  • Assist with desktop and laptop computers, tablets, mobile devices, printers and applications
Phone: 303.239.HELP(4357) (option 4, then option 3)
Email: oit_servicedesk_doc@state.co.us
Customer Portal: colorado.gov/oitcustomerportal

Printable Service Desk contact sheet for DOC >>

IT Director

Your IT Director:
  • Ensures strategic alignment of agency needs and OIT services 
  • Understands agency mission and objectives
  • Builds positive and productive relationships with agency executive staff
  • Leads collaborative efforts across OIT to deliver IT services 
Mark Herrera is the IT Director for the Department of Corrections (DOC). Mark began his career with the State of Colorado in 1998 as a Developer with the Department of Revenue (DOR). He later served as the Manager of the Taxation Support Team at DOR. At OIT he has held various roles including Senior Developer and Senior Business Analyst. Mark led a development team responsible for a five-year project to convert the state tax system from a Mainframe environment to an integrated tax processing software system utilizing Microsoft technologies.