Colorado Benefits Management System

CBMS/PEAK

The Colorado Benefits Management System (CBMS) is Colorado’s statewide database system through which eligibility is determined for medical, food, cash and other assistance programs. In concert with the Program Eligibility & Application Kit (PEAK), where Coloradans screen and apply for assistance online, more than two million individual cases have been worked through CBMS, signifying the vast impact of the system in the state of Colorado.

CBMS   PEAK

Each month, the system helps provide Coloradans with more than $60 million monthly in benefits and allows approximately 4,800 end users from the Department of Human Services, Department of Health Care Policy & Financing, county departments of human services, Connect for Health Colorado, medical assistance sites, and presumptive eligibility sites to enter or view data.

CBMS was originally developed by Electronic Data Systems and is now developed and managed by the state of Colorado in conjunction with Deloitte.

Colorado PEAK®

When Coloradans explore important benefit programs for which they might be eligible—whether it’s food, cash, medical, child care, or other assistance—they can either head to their local county office or use PEAK, the online self-service portal. Launched in 2011, PEAK has grown from an alternative application method to an ever-expanding ecosystem of resources that help deliver a better customer experience and bring cost savings to the state through new efficiencies and emerging technologies such as Chatbots.

Approximately 192,000 of those customers access their PEAK account within a given month to apply for new benefits, update their information, make payments, and more. Maintaining a system that adapts to their needs, is available 24/7, and provides extensive customer service ensures that thousands of our fellow neighbors continue to receive the support they need.

Since its launch, PEAK continues to evolve to meet customer needs and the team behind it is always searching for the next evolution. In 2014, the PEAKHealth® app launched to offer a simple way to manage medical assistance benefits, and in 2018, the MyCOBenefits app launched to help Coloradans securely manage food and cash assistance benefits.

One of the most exciting developments in PEAK’s brief history, PEAK Chatbot, was introduced in August 2019. Instead of waiting for a call center agent or needing to find time during normal business hours, when most are working, the Chatbot allows customers to get the answers they need, when they need them. Compared with the previous year’s average, Chatbot helped serve 335% more customers. And just as exciting, the Chatbot continues to learn and improve through each conversation.

Here’s a snapshot of some of the assistance programs for which Coloradans can apply through PEAK:
  • Low Income Energy Assistance Program (LEAP)
  • Colorado Child Care Assistance Program (CCCAP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Health First Colorado (Colorado Medicaid)
  • RTD LiVE
CBMSPEAK