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Governor’s Office of Information Technology Quarterly Newsletter | Summer 2020

Theresa Szczurek

Message from the CIO

Dear OIT Customers,

Since joining Governor Polis’ Cabinet, I have had the pleasure to work with OIT customers to better understand your needs and be a change agent to improve the state’s IT culture. It has been our passionate purpose to increase Customer Delight.  

There's been great progress at OIT to enhance virtual access to government services and launch an IT Transformation Program delivering on the Governor’s vision for increased agency ownership and accountability. We introduced the groundbreaking Colorado Digital ID™ in the myColorado mobile app. We delivered novel technology solutions through an Innovation Incubator including virtual call centers and chatbots. We completed hundreds of IT projects on budget, on scope, and on time including modernization of major applications. 

It has been an honor to help the state leverage IT to weather the impacts of COVID-19, from supporting the transition to a largely remote workforce to enhancing critical applications such as the Unemployment Insurance system to innovating with agencies on new IT solutions that reduce the spread of coronavirus. Keeping the state operational has been a team effort with our agency partners to manage the public health and economic implications of COVID-19. 

That’s why it is with mixed emotions I have made the decision to leave OIT effective Sept. 4. OIT Chief Operations Officer Tony Neal-Graves will serve as interim CIO. The change in leadership will in no way impact OIT’s dedication to you and your agency’s mission to serve all Coloradans.

Enjoy the journey,
Theresa Szczurek, Ph.D. | Chief Information Officer & Executive Director


Reimagining IT in the State of Colorado

Governor Polis IT Transformation Launch Video

When Governor ​Polis took office, he ​outlined a vision to build increased agency IT accountability and ownership, collaborative IT governance and oversight, and a more nimble and process-oriented IT organization.

This month the Governor helped us kick off the IT Transformation Program, which will Reimagine IT in the State of Colorado. He charged OIT with leading the effort to better align our operations with agency business needs and empower customers to take a larger role in IT decision-making for the state.  

We invite you to join us in reimagining IT in state government during this multiyear effort!

You can learn more about IT Transformation anytime at ReimagineIT.state.co.us.


Keep Business Moving with eSignatures

DocuSign

In January, OIT’s procurement team completed its transition to 100% of contracts using eSignatures with DocuSign. When state employees moved to remote work, this team was ready to keep contracts moving without making major process changes. Contracts Governance and Compliance Manager Noah Kaplan says that along with getting OIT’s contracts routed efficiently, his team was able to help other state agencies as well.

“A few agencies had an urgent need to get contracts signed but weren’t ready to use eSignatures remotely. We sent their urgent documents through DocuSign while others in OIT supported the adoption of DocuSign across our customer agencies,” Kaplan says. 

Since March 1, nearly 10,000 contracts and other official documents have been electronically signed using DocuSign. In addition, seven new state agencies joined the nine agencies and Offices of the Governor already using DocuSign.

Check out the TechU DocuSign page to learn more. 


Using the Contact-free Colorado Digital ID

myColorado & Colorado Digital ID

More than 60,000 Coloradans have downloaded the myColorado™ app and are using the contact-free Colorado Digital ID™ to prove their age, residency, and identity. Are you one of them? 

We are happy to share that hundreds of merchants in Colorado are now accepting the Digital ID, and the list is growing each day! If you don’t see your favorite restaurant or shop listed, encourage them to join the myColorado Partner Program and get a free window sticker to show customers that they proudly accept the Digital ID.

Download myColorado and start using your contact-free Colorado Digital ID today!


Modernizing the State Data Center

Data Center

Thousands of square feet of computing and networking equipment, massive amounts of data, and hundreds of agency applications and systems - all in one decades-old data center. It’s time to modernize this 30-year-old state data center!

When complete, each piece of equipment will have a power redundancy, meaning that maintenance can be performed in one area without impacting all databases and applications, hence reducing necessary downtime.   

Other improvements include:

  • A more efficient cooling system which will reduce costs.
  • A new layout that allows for growth.
  • An improved fire detection and prevention system.
  • Improved physical security systems.
  • An asset management tool that provides customers with better inventory management.

As part of this important undertaking, there will be at least two scheduled power outages at the data center this fall which will impact many state applications and systems.

Be on the lookout for OIT Service Desk notifications containing more information about state data center modernization. 


Reset your network password on your own!

Visit TechU to learn how to reset your network password with the Password Self-Service tool. No additional help needed!

 

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