FOR IMMEDIATE RELEASE: March 13, 2017
DENVER, Colo.—The State of Colorado Governor’s Office of Information Technology is pleased to announce the launch of the PEAK Technical Support Call Center (1.800.250.7741), which provides necessary technical assistance for Colorado residents who wish to screen for, apply for, or manage public assistance benefits online at Colorado.gov/PEAK. Technical support is provided in English and Spanish.
The Colorado Program Eligibility & Application Kit (PEAK) is a self-service portal equipped to screen for the eligibility of numerous benefit programs, and allows Coloradans to apply for food, cash, medical and early childhood assistance. In some cases, residents who apply for medical assistance will find out immediately if they qualify through Colorado’s real time eligibility functionality. Once residents are approved for benefits they can manage their accounts directly in PEAK, allowing them to view benefit information, report changes and make payments online.
“The launch of the PEAK Technical Support Call Center supports Governor Hickenlooper’s mission to make Colorado the healthiest state in the nation,” says Suma Nallapati, Secretary of Technology and Chief Information Officer. “Providing immediate technical assistance for the website that connects Coloradans to public assistance benefits is one way we can help.”
Assistance programs in PEAK stem from the Colorado Departments of Education, Human Services, Health Care Policy and Financing, and Public Health and Environment. Residents may also complete a PEAK application to see if they qualify for premium tax credits or cost-sharing reductions to shop in the Connect for Health Colorado marketplace.
The PEAK Technical Support Call Center officially launched on Feb. 15, 2017, and has completed 2,607 calls from Coloradans in need of technical assistance on the PEAK website. With an average call time of five minutes and fifty-five seconds (5:55), the Call Center strives to reach a resolution as quickly as possible so residents can continue using PEAK to access the benefits they need.
The PEAK Technical Support Call Center is open Monday through Friday, from 7:30 a.m. to 5:15 p.m. to assist Coloradans with technical issues related to the use of PEAK, such as errors messages, problems with navigation, and password resets.
About Colorado PEAK (Colorado.gov/PEAK)
The Colorado Program Eligibility and Application Kit (PEAK) has everything Coloradans need to:
The Governor's Office of Information Technology (OIT) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. OIT works to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. OIT envisions a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.
Media Contact:Tauna Lockhart, Chief Communications Officer & PIO