July 2017
In This Issue: | 
Note from Colorado’s Secretary of Technology & CIO
Dear Customer, You may have noticed this quarter's newsletter is coming to you with a fresh look. We’ve updated the name of our newsletter to better reflect the work that we do and the importance of the relationship we have with our customers. Our role is to help connect you with the technology needed for your agency mission. To understand your needs, we need to have a meaningful connection with you. As we start FY18, I look forward to building better connections with our state workforce and connecting you with the technology solutions that will build a better Colorado. Sincerely,
 Suma Nallapati Secretary of Technology & CIO  When there is a IT issue that impacts many people, like an application isn’t working or a system is down, it’s described in IT terms as a major incident. OIT has a team devoted to managing major incidents. They are charged with bringing the appropriate individuals and teams from OIT together to coordinate the work of getting the issue fixed. They are also responsible for notifying all of OIT of the incident through the Major Incident Management dashboard. This is a subscription service designed for OIT staff, but we’ve also made it available to our customers. You can sign up to receive major incident management notifications for your agency. Our Digital Transformation Officer Brandon Williams caught up with one of OIT’s major incident managers to find out a little more about what that team does. Want to see more of Brandon’s Walk & Talks? Click here for the full series.  The suite of apps in Google Drive is one of the most utilized collaboration tools available to the state workforce. In fact, to date there are 18 million files stored in Drive on the state domain. A topic that often comes up when talking about Drive is security. Drive, like all the apps in the state G-Suite, is covered under the Business Associate's Agreement (BAA) with Google. This along with the FEDRAMP Certification makes Google a secure and viable option.But as a Drive user you still have to do your part to make sure that sensitive state data is not easily found through an internet search. To help you understand best practices when sharing files in Drive we’ve created a cheat sheet on TechU. Haven’t used TechU yet? Check it out for more tips and tricks for state tools. State Printers Go Green & Gain Security
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Recently a ransomware attack called WannaCry hit dozens of countries, including the United States. While many businesses realized they needed to firm up their IT security practices, OIT was ahead of the curve with patches and updates -- so most state machines were protected against the ransomware. Chief Information Security Officer Deborah Blyth says she is proud of the groundwork that OIT has laid to ensure state computers are up-to-date and not easily attacked. She says, “This is unfortunate and all too common. Enterprises are being forced to make business decisions on whether or not they should pay the ransom. But there are several things they can do to protect themselves.”
