May 2019 

In This Issue:
Hangout Chat
Tech Trouble
Audited
Success!
 


Get the Most From the
New Google Chat

New Chat is slated to launch in the next few months and will offer much of the same helpful functionality such as the ability to directly message individuals (or a group) and start a video call from the Chat window. Another feature you might find useful is the ability to start a chat room. Rooms provide real-time collaboration through text and file sharing. They will keep all of the information that is shared in one easily accessible space.


Watch for a Google News notice from the OIT Service Desk for the latest information about the new Chat launch. Want to learn more about the new Chat now? Check out the page on TechU.  


Don’t Let Trouble With Tech
Get You Down
OIT has a plan to get failed services back up and running as soon as possible if your technology isn’t working the way it should...or isn’t working at all. Help us help you by following two simple steps! #1: The next time you can’t access the internet or an application you rely on isn’t functioning properly, first ask your coworkers if they’re having the same problem. This will help ensure that it’s not a one-off issue. #2: If the answer is yes, and a critical service or application is down, give the OIT Service Desk a call right away at 303.239.HELP. The sooner we know about the problem and can assess the magnitude, the quicker we can initiate our major incident management process and get your services back online. Note that for non-critical Service Desk needs, you can continue to contact us via phone, email, or the Customer Portal. OIT Service Desk is here to serve! 


You’ve Been Audited - Now What?
If you’ve ever been audited you know it can seem confusing and overwhelming. What you may not know is that you don’t have to face it alone. If you receive an audit with an IT component, OIT’s Security Risk and Compliance (SRC) team is ready to help! In fact, the faster you reach out to the SRC team, the higher the likelihood you’ll be able to respond to the audit on time and with accurate information. If you have an audit with which you need assistance, or if you have questions and would like to set up a visit with OIT’s Director of Security Risk and Compliance, just send an email to oit_risc@state.co.us. 



Achieving Customer Success Through Consultation and Collaboration!
This spring we’re improving the customer experience by taking a more consultative approach to fulfilling your technology requests through outcome-focused engagement. When you initiate a request with the IT Director or IT Portfolio Manager (ITPM) assigned to your agency, you’ll be assigned a Services Engagement consultant who will partner with you and your IT Director, serving as a guide to achieve your desired outcome and add value to your business. Your Services Engagement consultant will partner with you to understand the business need you’re trying to fulfill, discuss what success looks like, offer potential solutions that fit within your budget, and a timeline for completing the project.

As our customer, we hope you’ll feel more engaged in this transparent and collaborative customer-centric approach to help you achieve your business goals.



Send Us An Email                            Customer Service Portal                           303.239.HELP

Study Hall Isn’t Just for Kids

Salesforce Study Hall is a free, monthly event open to all state employees. It is held on the last Friday of the month from 8 a.m. to 4 p.m. There is no need to RSVP, just drop in at any time and stay for as long as your schedule allows. Study Hall provides the opportunity for one-on-one mentoring and coaching with a member of the Salesforce Colorado Program team.

Want to learn more?

Click here for the Salesforce Colorado website and event calendar